To create a Crew account, visit the Seafy website, sign up, select the “Crew” option, and follow the guided procedure to register by entering your personal details.

After completing the registration on Seafy, you will receive a confirmation email with a PIN code. Go to the ship's Desk Reception, provide your PIN and email address. Only after activation will you be able to access Seafy services. If you don't receive the code, check your spam folder or contact support via live chat.

To update your password, log into your Seafy account, go to the "Profile" section, and select the "Change Password" option. You will receive an email with a link to complete the password update process.

If you don't remember your password, go to the "Log in" section and select "Forgot Password?". We will send you an email with a link to reset it. Follow the instructions in the email to create a new password and regain access to your account.

You can associate your Wi-Fi code with up to three different devices, but the connection will be active on only one at a time. If you want to use another device, make sure to disconnect the currently connected one first.

The Wi-Fi code can only be used on the ship where it was activated. If you need to transfer or change ships, go to the onboard desk: the staff will transfer your code activation to the new ship. Any usage already made will remain unchanged, but you can continue using the service without interruptions.

Within your profile, in the 'My Wi-Fi Codes' section, you can track the status of your packages. From there, you can check when they were activated, how long they are valid for, and how much data you have already used.

The validity of Wi-Fi packages varies depending on the ferry company and the type of package selected. For precise information on costs, duration, and conditions, we recommend checking the purchase section related to the company you will be traveling with.

Crew members can activate their Wi-Fi code within 6 months from the date of purchase. After this period, the code will no longer be valid and cannot be used to connect. It is therefore recommended to activate it within the indicated timeframe to avoid any usage issues.

If you are experiencing difficulties with your Wi-Fi code, we invite you to contact Seafy support through the 'Support' section. Our team is available to help you resolve the issue quickly and effectively.

If you need support, we recommend using the live chat in the 'Support' section, as it is the fastest way to get help. Alternatively, you can contact us on WhatsApp at +39 33471464 or email us at support@seafy.com. Even when you are on board, the live chat remains the best option for receiving real-time assistance.

No, it is not possible or allowed to share your Wi-Fi code with other people. The code is personal and can only be used by the purchaser. Any misuse may result in the suspension of the service.