Frequently Asked Questions
When approaching the port or boarding the ship, you will already be able to connect to the Seafy Wi-Fi network. To connect to the portal and activate, or purchase your Wi-Fi plan, you will need to follow these simple instructions:
- Turn on your device's "airplane mode"
- Turn on Wi-Fi and search for the available networks near you
- As soon as your device detects the "Seafy" network, select it and connect
- Follow the instructions that will appear and access the portal
If you have already purchased a Wi-Fi plan and are in the possession of an activation code, simply follow the instructions above and, once connected to the portal, click to "Activate Wi-Fi plan", enter the code and start navigating the Internet.
Seafy offers a range of possibilities for purchasing your Wi-Fi plan. You can visit the dedicated section on the seafy.com website and choose to purchase from the comfort of your own home. If you are already traveling, you can buy directly from the on-board portal, which you can access by connecting to your ship's Wi-Fi network, or you can contact the reception desk operator onboard each ship, from whom you can also buy a package or scratch card in cash. You can also choose to purchase your Wi-Fi plan directly when purchasing your travel ticket on the partner company's website. Product prices may be subject to promotions or discounts depending on the platform on which you decide to purchase. The service can be activated and used from the Seafy portal on board the ship by entering the code of the package purchased through the various channels listed above.
Once connected to the Seafy portal, you can activate the code corresponding to the purchased package. The Wi-Fi connection will be active, and you will be able to use the services included in your package. Each code is unique and corresponds to a single package purchased. The code is a numerical value consisting of 8/16 digits.
Remember that each code can only be activated once, lasting for the entire duration of your trip. The Wi-Fi code can only be used on one device at a time. We advise you not to hand over your code. Otherwise, you will lose all rights usage and refund rights, even if it's lost or stolen. Once you are on board, it is essential to set all your devices to "airplane mode" to avoid additional costs from your telephone company.
To activate a Wi-Fi plan follow the instructions below: - Once you connect to the Seafy Wi-Fi network, go to the Seafy onboard portal. Click on "Activate Wi-Fi" where you can decide whether to enter the code manually or to access your account and activate it from the "Your purchases" section (if you have purchased by accessing your Seafy account).
If you have purchased several Wi-Fi plans from your account, remember that each code is unique, and you can apply it to one device at a time. Meaning that if a Wi-Fi plan was supposed to be used by several people traveling with you, each one of them has to provide a different code per person.
If you have purchased a Seafy scratch card on the premises on board the ship, to activate it simply enter the 16-digit numerical code on the Seafy portal and click "Activate Wi-Fi plan".
In case you are unable to use your package due to technical connectivity problems, you will have the possibility to request a refund. Send us an email email@example.com or go to the "Contact us" section on the site and explain the problem: a team of experts will evaluate your request and proceed with the refund, if applicable.
Seafy allows you to choose the Wi-Fi plan you want and however, you want. When purchasing a scratch card or a Wi-Fi plan from the reception desk, you can pay directly in cash or by credit/debit card. From our online channels, you can pay by credit cards.
(Live Chat: from Monday to Friday, 9 a.m. to 6 p.m.)
If you prefer, call us at:
Write to us at the email address: firstname.lastname@example.org
Or, you can fill out the form:
DATE OF PURCHASE