"A Story I’ll Never Forget" — Amina Sylla shares the human side of working onboard

There comes a moment, for anyone working with people, when you realize your job is worth far more than it seems. For Amina Sylla, that moment has the face of an anxious woman at sea, with her daughter in the hospital about to give birth and an urgent need to stay connected.

An episode Amina has never forgotten: and still recounts with the same emotion. Because behind every request for connection, there is always a human story. And as a top Seafy seller, she knows this better than anyone.

Is there a passenger you remember in particular someone for whom Seafy truly made a difference?

Yes, I especially remember a lady who was traveling with us and needed Wi-Fi because her daughter was in the hospital about to give birth. She was very anxious because she feared she wouldn’t arrive in time for the birth of her grandchild and at least wanted to stay close to her daughter, even from a distance. This episode really touched me because I’m a very empathetic person, and I clearly felt her concern and how important it was for her to stay in touch with her family during such a special moment.

What did you think in that moment?

At that moment, I mainly thought about how important it was for her to stay in contact with her daughter. Deep down, I truly hoped and wished she would arrive in time to witness the birth of her grandchild. These are the moments when you realize that even a simple service like Wi-Fi can have a much deeper value for people.

How does it feel to be among the top Seafy sellers in the fleet?

I definitely feel satisfied with myself. It’s an achievement that makes me proud because it shows that the work I do with dedication and attention to passengers is recognized. For me, it’s also motivation to keep improving and to always offer the best possible service.

What would you say to a colleague who is starting to work with Seafy?

I would say to always interact with passengers with availability and attention, clearly explaining the different packages and illustrating each feature. It’s important to listen to people’s needs and recommend the most suitable package so the service is truly useful for their journey.

What do you like most about interacting with passengers during the crossing?

What I like most is when, even in the most complex or demanding moments, passengers realize that behind our work there are people who strive every day to make the journey more pleasant and safe. It’s very rewarding when they understand our work and especially when they compliment our professionalism and availability.

Has anyone ever come back to thank you after using Seafy?

Yes, it has happened several times. I don’t have one specific episode in mind, but many passengers approached me because they needed Wi-Fi for urgent or important situations. I always helped them connect and choose the best solution, and they often thanked me for my support and assistance.

That woman with her daughter in the hospital will probably never know she became the story Amina tells with the most emotion. But maybe that’s exactly the meaning of working onboard: leaving a mark on people, often without knowing it.

Amina Sylla does it every day, with one extra explanation, one extra moment of listening, one extra connection.